Introduction

These terms and conditions ("Terms") govern your use of Vilasa Experiences's website ("Website") and any services provided by us, including but not limited to, hotel room reservations, online booking, and customer support.

Definitions

• "Hotel" means Vilasa Group of Hotels, its affiliates, subsidiaries, and related companies.
• "Guest" means any individual who books or uses our services.
• "Services" means any services provided by us, including but not limited to, hotel room reservations, online booking, and customer support.

Booking and Payment

• All bookings are subject to availability and confirmation by the Hotel.
• Payment for bookings must be made in advance, either online or by other means as specified by the Hotel.
• The Hotel reserves the right to cancel or modify any booking if payment is not received or if there are any discrepancies in the booking details.

Cancellation and Refund Policy

• Cancellations must be made in writing to the Hotel.
• Refunds will be made in accordance with the Hotel's cancellation policy.

Guest Responsibilities

• Guests are responsible for their own actions and any damage caused to the Hotel or its property.
• Guests must comply with all laws, regulations, and rules of the Hotel.

Hotel Liability

• The Hotel is not liable for any loss, damage, or injury caused to Guests or their property, except in cases of gross negligence or willful misconduct.
• The Hotel is not responsible for any loss or damage to personal property, including but not limited to, valuables, luggage, or vehicles.

Data Protection and Privacy

• The Hotel collects personal data from Guests for the purpose of processing bookings and providing services.
• The Hotel will protect Guest data in accordance with applicable data protection laws and regulations.

Intellectual Property

• The Hotel's Website and all content, including but not limited to, text, images, and logos, are the property of the Hotel.
• Guests may not reproduce, distribute, or modify any content from the Website without the Hotel's prior written consent.

Governing Law and Jurisdiction

• These Terms shall be governed by and construed in accordance with the laws of India.

Changes to Terms and Conditions

• The Hotel reserves the right to modify or update these Terms at any time.
• Guests will be notified of any changes to the Terms.

Contact Us

If you have any questions or concerns about these Terms, please contact us at reservations@vilasaexperiences.com.

By using our Website and services, you agree to be bound by these Terms.